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 Now online (2)big belb ...and 289 guests Last 5 registered Oplandisks nothingstar N_loop yipe foxtrotromeo Browse members... |
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I phoned Hewlett Packard over one of the laptops I own because the network and USB ports have gone loose and stopped working, the screen flickers constantly and the headphone socket is bust, their response was "Use the system recovery disks" my reply "but that wipes everything" their reply "Yes but we won't fix it unless you try that first" my reply "There is over 40Gig worth of stuff on the laptop", their reply "well it's your choice", "but I can't back it up over the network because the port is bust", their reply "Use CD-R's"...so I have spent the entire day backing up the fucking thing to CD-R's 30 CD's at 8x speed... They are picking it up tomorrow and conveniently it is going to Amsterdam tobe fixed. The kind "customer service" twat asked me to write a list of all the problem and put it with the computer in case when it arrives at the repair enter their computer system is broken...really inspires me with confidence. This is the third time this machine has been back in 6 months... NEVER buy HP. |
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hahaha! and here i thought i was the only one getting feces thrown at me by the tech support folk! i had a similar story, only this involves my Toshiba laptop crapping out on numerous occasions within a year from when i bought it (you name it - USB port fucked, circuit board needing to be replaced completely, and yes, the headphone jack fucking up!) and me having to deal with the local authorized service support folk directly - i gave them hell for treating me like cow dung, only to find out that the USB ports at the back have been completely removed after they have "fixed" everything else once i brought it home. i have yet to file a customer complaint with the Toshiba Canada officials. Never buy Toshiba! |
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i'm sure there are nightmare stories for all kind of brands out there... |
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the point to be taken from all of this is such: contrary to popular belief, the customer is virtually always wrong, since the maximization of profit is the bottom line, and having to fix an item which ought to last well beyond its limited warranty doesn't equal profit, so you do the math! |
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Dell are pretty shit too. I think in general it's a case of companies spending too much on advertising and not enough on Customer Care. |
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A nice thing about going to a school with a good computer science department is that you have all kinds of nerds who would just love to fix your broken shit. I mean nerds in the nicest way. |
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everything breaks |
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