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Brisk
from selling smack at the orphanage on 2008-02-14 08:18 [#02174791]
Points: 4667 Status: Lurker
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Fucking hell, I can think of nothing in the world more frustrating that being a telephone support service for troubleshooting mundane computer tasks for friends and relatives. If it was anyone I didn't give a shit about, I could simply tell them to fuck off or just ignore them completely, but obviously you can't be rude to those closest to you.
I cringe every time someone rings and says the ominous words "i'm having a problem with my computer". I realise noone is an expert at the start, but i'm seriously considering recommending everyone buys a mac at this point simply to avoid this kind of thing in future. I have three distinct relatives (my brother, my sister and her boyfriend, and my uncle) who each plague me with constant telephone calls to help them with their computer.
I'm sure most of you can relate in some way or another, so here is a thread you can use to vent your frustration. Bitchfest!
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1up
from greater manchester (United Kingdom) on 2008-02-14 08:20 [#02174794]
Points: 2302 Status: Regular
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i just say i dont know now. it took me 26 years to learn this. i dont care.
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Brisk
from selling smack at the orphanage on 2008-02-14 08:22 [#02174796]
Points: 4667 Status: Lurker | Followup to 1up: #02174794
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I think that is the approach i'm gonna use in future, although I doubt it will work as I have fixed even the most insane of computer fuckups at the hands of my sister. They probably won't believe me.
But fuck it, I can't take another 30 minute phonecall discussing the impossibility of connecting a mobile phone to the computer via USB. How people do this for a living is beyond me.
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1up
from greater manchester (United Kingdom) on 2008-02-14 08:25 [#02174797]
Points: 2302 Status: Regular | Followup to Brisk: #02174796
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ha. it's the only they'll learn. really. they'll have to pick up the manual and find out. or research the subject on the internet. like everyone else.
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1up
from greater manchester (United Kingdom) on 2008-02-14 08:25 [#02174798]
Points: 2302 Status: Regular
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only WAY they'll learn.
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Ceri JC
from Jefferson City (United States) on 2008-02-14 08:30 [#02174799]
Points: 23533 Status: Moderator | Show recordbag
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The real problem I have is when I try to explain to people that it's a simple, mundane and easy to work around problem and it's not worth the time/effort to solve it. There are dozens of "less than perfect" things about my current PC, but I can work around them. I don't get why people think their owning of a computer should be 100% trouble free and easy. It's not like you buy a car and just expect it to run forever without you ever having to do anything to it.
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Brisk
from selling smack at the orphanage on 2008-02-14 08:43 [#02174804]
Points: 4667 Status: Lurker
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It just pisses me off how ignorant they can be. I enjoy learning and feel better fixing my own problems, but the rest of my family are the complete opposite. They just want things to work. That's fair enough, but these things tend to take a long time to explain and there is absolutely no reward for the person fixing/guiding the other person, since the chances are the information you supplied them went completely over their head anyway. It is like a dog being groomed by it's master - it will do what you say without really understanding why.
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elusive
from detroit (United States) on 2008-02-14 08:48 [#02174806]
Points: 18368 Status: Lurker | Show recordbag
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i know the feeling all too well
hell, i'm getting a little worked up just reading this thread and thinking about it
>:o
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Brisk
from selling smack at the orphanage on 2008-02-14 08:52 [#02174807]
Points: 4667 Status: Lurker | Followup to elusive: #02174806
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haha
does anyone have any prank phonecalls of people being intentionally cuntish to telephone it support lines? i fear the only way i could possibly de-stress myself right now is to bask in the superior misery of others.
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freqy
on 2008-02-14 09:04 [#02174809]
Points: 18724 Status: Regular | Show recordbag
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haah this might make y laugh,.well....its bound to better than your phone calls regarding operating systems.
Lord vader rings microsoft.
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bingob
on 2008-02-14 11:14 [#02174903]
Points: 675 Status: Lurker
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Briskyd00d. How can you say these thing? And also on Ballantines day? This is the loveday when you should give your relatives/friends much of Ballantines, love (buttsecks even) and help them with the computers!
Ps. Also release RE-001 LTD
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iiiiiiiiii
from Gloucester on 2008-02-14 11:57 [#02174931]
Points: 873 Status: Addict
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fuck off, and let me fix it. folmfi for short.
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vlari
from beyond the valley of the LOLs on 2008-02-14 12:01 [#02174933]
Points: 13915 Status: Regular | Followup to bingob: #02174903
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:O :D
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010101
from Vancouver (Canada) on 2008-02-14 12:01 [#02174934]
Points: 7669 Status: Regular
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I got a call from a freind of my dad's. I instructed him to press F1.
Seems to have worked
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010101
from Vancouver (Canada) on 2008-02-14 12:03 [#02174936]
Points: 7669 Status: Regular
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RTFM
read the f**kin manual
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hedphukkerr
from mathbotton (United States) on 2008-02-14 12:23 [#02174944]
Points: 8833 Status: Regular
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you are not alone
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elusive
from detroit (United States) on 2008-02-14 12:35 [#02174951]
Points: 18368 Status: Lurker | Show recordbag
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must reads
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mortsto-x
from Trondheim/Bodø (Norway) on 2008-02-15 02:16 [#02175196]
Points: 8062 Status: Lurker
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Bingob obviously means RE-002 LTD, but he's ded so he don't know what he's talking about.
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big
from lsg on 2008-02-15 03:56 [#02175215]
Points: 23711 Status: Lurker | Show recordbag
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ooh, briskyd00d is a real member
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Barcode
from United Kingdom on 2008-02-15 07:17 [#02175282]
Points: 1767 Status: Lurker
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Yeah, I know how you feel. My mum still doesn't know how to move files from one folder to another or even how to back up files to a CD, and she's been using a computer for 10 years. I have explained it at least 20 times. I think some people just don't understand the technology and never will or they use a tiny portion of the PC's capabilities and are scared to go beyond that.
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big
from lsg on 2008-02-15 07:20 [#02175284]
Points: 23711 Status: Lurker | Show recordbag
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enable remote desktop i suppose, doing it by phone is particularly hard
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