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 Now online (3)Tony Danza big recycle ...and 119 guests Last 5 registered Oplandisks nothingstar N_loop yipe foxtrotromeo Browse members... |
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Members 8025Messages 2615308 Today 37 Topics 127637 |
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I do... New HP-support what do you work with on your support? |
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What is call-support? (Hiller is a dumbass, or he is just pretending. |
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like..."welcome to Dumbass-support. how may I help you?" when you buy a hp-product, you have a support-number if something doesnt work...like that |
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what the most idiotic thing someone has said to you (through call support)? |
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...well...I heard this story about a guy that couldnt get his printer connected through USB. After 1 hour of USB trouble-shooting, it turned out that the guy had tied (!) the USB-cable to the cords on the back of the PC. |
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WTF ??????????????????????? what an idiot ! |
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yeah.... also the people that call in and can't figure out why they can't send a fax, untill I check if they have put the cable in the right place.... |
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lol, any agressive callers ? |
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used to work on a software support line...hated it immensly...I'm still phonephobic... Programmers do not make good support people... At least you're working for a big company (where it's easy to hide..:).. |
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...yeah...this guy from a photo-store (a real geek) called in 20 times cuz he thinks the quality on our All-in-one scanners arent good enough... Also...people that think i'm sitting in theyre local area (I'm on danish support), that can't understand why im not driving to theyre house to fix a printer. I'm sitting in Sweden! |
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yeah...but still....everything is logged and analyzed. This company is sooo american. This whole month we have to have desklunch, cuz the service level has dropped 1%! |
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I work in 2nd/3rd line support. |
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what company? |
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what products are you working with? what does the customers say when you're talking danish? |
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i'm only taking danish customers...Im working with these products listed here: D125xi D135 D145 D155xi G55 G85 G95 Color Copier 290 K60 K80 Fax1220 V40 T45 T65 R45 R65 Officejet 635 Officejet 710 PSC 500 PSC 750 PSC 950 PSC 2110 PSC 2210 ...yeah...that's about it...and I support all following software too |
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im sure that others here work with call support...no? |
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how many callers called because they couldn't find the "any" key? :) |
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oh god i hate call supports. a shame you have to work there :) i got a trauma of symantec call support when my old workplace had massive trouble with their products. (their stuff is bad imo) |
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That deserves a "RTF" response... |
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Thats cool cuz I actully need help with my Color Copier 290. Could you help me out over this? j/k };> |
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yeah sure...wahts the problem |
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I just thought you would flip if I asked you a technical question on here. You had to be so professional didnt you? }:> |
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'hehe'...always here to help |
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Hey, I always use the excuse that Jedi Chris is a client of my company so I'm tlaking to him. Good customer relations :) |
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ahhh.....im off in 5 minutes....and if one fucking caller calls me in that time-frame, it will pick up the phone and say "welcome to Toilet-support, if you have a non-fluching error, please press 1..." |
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I'm here for another half hour... Trying to sort out a UPS problem... |
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